Resolved
Resolved
After 17 hours and 29 minutes

We have monitored the service over 12 hours. This incident is now resolved.

Monitoring
After 4 hours and 14 minutes

A fix has been implemented and we are monitoring the results. Customers should no longer experience issues logging into Clientnet portal via Symantec Account.

We are closely monitoring the Portal and will provide update as soon as more information becomes available.

Investigating
After 3 hours and 28 seconds

We are continuing to investigate the issue with high priority. We are closely working with our identity and platform team and also assessing any recently deployed changes. Symantec account / federated users may continue to experience Clientnet Portal login issues. Customers using non-federated logins are not impacted by this issue.

We will provide an update as soon as more information becomes available.

Investigating
After 37 minutes

We are continuing to investigate the issue with Symantec Account. Customers using the direct login option / non-federated setup can continue to access the portal.

We will provide an update as soon as more information becomes available.

Investigating

We are aware of customers experiencing Clientnet Portal login issues with Symantec Account/Federated login. Customers using non-federated logins are not impacted by this issue.

Our engineering team is currently investigating this issue. Please note that there is no impact to delivery and security scanning of your email, and all other aspects of our services remain functional.

We will provide an update as soon as more information becomes available.

Began at:

Affected components