Intelligence Services / WebFilter WebPulse Updates Unavailable

Resolved
Resolved
After 3 days, 14 hours, and 16 minutes

We have monitored the service for stability and this incident shall now be closed.

Monitoring
After 2 days, 16 hours, and 10 minutes

All remaining downloads have now been re-enabled. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Identified
After 1 day, 16 hours, and 6 minutes

We continue to work on restoring updates for Blue Coat WebFilter (BCWF) service. We will provide updates as new information becomes available.

Identified
After 16 hours and 3 minutes

We have restarted Blue Coat Intelligence Services (BCIS) updates. Blue Coat WebFilter (BCWF) updates are still disabled and we continue to work on service restoration.

We will provide updates as new information becomes available.

Investigating

We are aware of an issue impacting WebPulse service updates. All customer updates are currently on hold and we plan to enable updates on March 14, 2023. An exact time will be communicated once available.

We are working to restore full service as soon as possible and we will provide updates as new information becomes available.

Began at:

Affected components