São Paulo (GBRSP) Data Centre Unavailable

Resolved
Resolved
After 20 hours and 25 minutes

The São Paulo (GBRSP) data center is fully operational. This incident is resolved.

Identified
After 2 hours and 8 minutes

We have applied a workaround, customers are now able to connect to the alternate WSS sites. The underlying cause of the issue at São Paulo (GBRSP) Site has been identified and we are working towards resolution.

We will provide an update as soon as more information becomes available.

Investigating

The São Paulo (GBRSP) data center is currently unavailable. This is due to the extended maintenance activity currently in progress. We will provide additional information as new information becomes available.

IPSEC customers are requested to bring up their secondary tunnel (if configured) while we work towards resolving this incident.

Began at:

Affected components