Arcot Incident - Incident for Arcot for Issuers (AfI) - 30 January 2021

After 41 minutes

This incident is resolved and Arcot’s monitoring confirms that all transaction metrics are back in the nominal range. This issue appears to have only impacted EMV 3DS transactions; 3D Secure v1.0.2 appears to have not been impacted. The period of service degradation appears to be 15:20 to 15:40 GMT. Our teams continue to closely monitor the situation and an incident report will be shared in due course.


There was a spike in 3D Secure transaction failures (status Failed/Abandoned) since 15:40 PM GMT, 30 January 2021 for EMV3DS Transaction processing. We are working on service restoration.

We shall get back to you with further updates by 16:50 PM GMT.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure2
      • SecureF
      • Secure4
      • Secure7
      • Secure5
      • SecureT