Web security.cloud customers in EMEA experiencing intermittent CAPTCHAs when using Google search engine

Resolved
Resolved
After 11 hours and 33 minutes

Update: Google CAPTCHA issue is resolved. As of 02:34 AM UTC, the server has been placed back in service.

There should be no further impact.

We apologize for any inconvenience this issue has caused.

Monitoring

Some customers in EMEA continue to experience intermittent CAPTCHA messages when accessing Google's search home page. Monitoring shows that in most cases this is occurring less than 10% of the time. Our engineering team are continuing to investigate the cause of this behavior and are actively managing our infrastructure to ensure the best possible user experience. Due to the external nature of this incident we will provide the next update when we have further information.

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