Global Data Center Connectivity Issues

Resolved
Resolved
After 2 hours and 11 minutes

We have confirmed the impacted data centers are fully restored and no longer impacting customers. This incident is now resolved.

Monitoring
After 1 hour and 1 minute

We have confirmed that all data centers have been restored and customers should no longer be impacted. We will continue to monitor the data centers to ensure the service is fully restored. We will provide additional updates as new information becomes available.

Identified
After 46 minutes

We continue to work towards restoring impacted data centers. 65% of the data centers have been restored and should no longer be impacted. We will provide additional updates as new information becomes available.

Identified
After 17 minutes

We have identified the underlying cause impacting the data center connectivity and are actively working to restore the services. We will provide additional updates as new information becomes available.

Investigating

We are aware of multiple data centers located around the world currently having connectivity issues. Customers may experience connectivity issues during this incident. We are investigating the issue and will provide additional updates as new information becomes available.

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Data Centers - Asia Pacific
      • Shanghai (SHA1)
      • Beijing (PEK1)
    • Data Centers - Europe, Middle East & Africa
      • Johannesburg (GZAJB1)