Mumbai (GINMU1) Data Center Degraded Performance

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

The Mumbai data center is fully operational. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Identified

We have identified the cause of the issue and have implemented a fix on majority of Mumbai data center infrastructure. The remaining work is in progress and expected to complete later today. The Mumbai site is operational and is processing customer traffic without any issues.

We will provide updates as new information becomes available.

Update

We continue to investigate this issue. We will provide updates as new information becomes available.

Investigating

Customer connections using IPSec connection method and connecting to the Mumbai (GINMU1) data center may experience decreased performance or disconnects from the service. Customers configured with standard best practices will automatically failover to the Delhi (GINDE) data center.

We are currently investigating the issue and will provide additional updates as new information becomes available.

Began at:

Affected components