Resolved
Resolved
After 16 hours and 37 minutes

We have continued to monitor the service and can confirm the issue is now fully resolved. This incident shall now be closed.

Recovering
After 2 hours and 5 minutes

As of 16:00 UTC, we have rectified the certificate problem causing email quarantine release issue. The email release function is now operational for EMEA quarantine service.

We are monitoring the service and will provide updates as soon as more information becomes available.

Identified
After 1 hour and 51 minutes

We are continuing to work on a fix for this issue.

We will provide updates as new information becomes available.

Identified
After 29 minutes

The issue has been identified as an expired certificate and we are working on a replacement. Note that this issue is only impacting a subset of our EMEA Quarantine infrastructure. Customer emails processed by the impacted infrastructure will be unable to release emails.

We will provide updates as new information becomes available.

Investigating

We are aware of an issue with customers being unable to view or release messages from the Quarantine interface.

We have identified the issue and are currently working on a fix to resolve the issue.

We will provide updates as new information becomes available.

Began at:

Affected components