App Synthetic Monitor (ASM) Portal Login Issue

Resolved
Resolved
After 13 hours and 27 minutes

We have monitored the service for stability and this incident shall now be closed.

Recovering
After 3 hours and 49 minutes

Further investigation has identified that between February 06, 2022 at 23:30 UTC and February 07, 2022 at 7:00 UTC the alerting/notification functionality of the ASM service also impacted, as well as login failures.

We will continue to monitor the service for stability and provide updates as soon as new information becomes available.

Recovering
After 23 minutes

We have identified the cause of the issue and a fix has been implemented restoring access to the ASM Portal. This incident shall now be placed into monitoring and updates will be provided when new information becomes available.

Investigating

We are currently investigating an issue where customers are unable to log in to the App Synthetic Monitor (ASM) Portal. We are investigating with priority and updates will be provided when new information becomes available.

All other aspect remains functioning including existing alerts.

Began at:

Affected components