Cloud SWG: Dedicated Egress IP Issue
We have monitored the service for stability and this incident shall now be closed.
On October 29, 2025 between 13:25 and 13:42 UTC, Cloud SWG Dedicated Egress IP customers might have experienced issues using their IPs when egressing the following locations:
- Santiago, Chile (GCLSA)
- Hong Kong (GCNHK)
- Singapore (GSGRS)
- Mumbai, India (GINMU)
- Delhi, India (GINDE)
As of 13:42 UTC, customers should no longer experience this issue. We are now monitoring the service for stability and will provide updates as more information becomes available.
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Cloud Secure Web Gateway
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Point of Presence (POP) - Americas
- Santiago, Chile (GCLSA)
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Point of Presence (POP) - APAC
- Delhi, India (GINDE)
- Hong Kong (GCNHK)
- Mumbai, India (GINMU)
- Singapore (GSGRS)
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Point of Presence (POP) - Americas
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