Carbon Black Cloud Dashboard and Event Processing Degraded

All services have successfully returned to their pre-incident state. We have entered a stability monitoring period to ensure performance remains optimal, and we will provide another update as soon as new information becomes available.

We have implemented a mitigation, and services are beginning to recover. The system is currently processing the backlog, and our team is closely monitoring the recovery process to ensure full stability. We will provide further updates as new information becomes available.

We continue to investigate the issue. Note that this issue is impacting all customers in the EU region.

We are aware of an issue with Event Processing being currently degraded for Carbon Black Cloud customers in the EU region. Some customers may experience intermittent delay in events processing and issues loading dashboard.

Our engineering teams are engaged and actively investigating the issue. We will provide updates as more information becomes available.