General Product Release Maintenance

Duration: 1 week, 2 days, and 7 hours
Complete
Complete

The scheduled maintenance has been completed.

Underway

We are aware of some customers seeing access denied messages for requests though WSS. In some cases the users are presented with a block page stating the reason is related to not being a member of a group. The Auth Connector status screen will also report disconnected connections into WSS.

More information, cause and steps to resolve this issue can be found in this knowledge base article:

Access denied message when browsing through WSS https://knowledge.broadcom.com/external/article?articleId=211879

Underway

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Symantec, a division of Broadcom, will be conducting general maintenance to the Web Security Service. During this maintenance event all services will remain operational and available.

Timing The maintenance window will run from March 30, 2021, with an estimated completion date of April 8, 2021. All maintenance will occur between 18:00 and 06:00 local data center time.

Customer Impact During this maintenance event all services will remain operational and available. The following describes what happens to connected clients, depending on access method used:

• Explicit proxy / Unified Agent / WSS Agent / SEP Agent / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action. • IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action.

Reporting Problems If you experience issues following this maintenance, contact Technical Support. Support information is located at https://support.broadcom.com/security or on the main Web Security Service Portal page at https://portal.threatpulse.com/.

For real time updates and status visit and subscribe to Broadcom Service Status: https://wss.status.broadcom.com

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Data Centers - Americas
      • Las Vegas (GUSLV1)
      • Buenos Aires (GARBA1)
      • Columbia (GUSCO1)
      • Des Moines (GUSDM1)
      • Portland (GUSPO1)
      • Sao Paulo (GBRSP1)
      • Los Angeles (GUSLA1)
      • Mexico City (GMXMC1)
      • Washington, DC (GUSAS1)
      • Montreal (GCAMO1)
    • Data Centers - Asia Pacific
      • Sydney (GAUSY1)
      • Taipei (GTWTA1)
      • Tokyo (GJPTK)
      • Wellington (GNZWL)
      • Mumbai (GINMU1)
      • Osaka (GJPOS1)
      • Seoul (GKRSE1)
      • Shanghai (SHA1)
      • Singapore (GSGRS1)
      • Auckland (GNZAU1)
      • Hong Kong (GCNHK1)
      • Beijing (PEK1)
    • Data Centers - Europe, Middle East & Africa
      • Abu Dhabi (GAEAD1)
      • Stockholm (GSESK1)
      • Copenhagen (GDKCP1)
      • Tel Aviv (GILTA1)
      • Turin (GITTU1)
      • Dubai (GAEDX1)
      • Dublin (GIEDU1)
      • Frankfurt (GDEFR1)
      • Helsinki (GFIHE1)
      • Johannesburg (GZAJB1)
      • Madrid (GESMA1)
      • Middlesex (GGBLO1)
      • Milan (GITMI1)
      • Munich (GDEMU)
      • Oslo (GNOOS1)
      • Amsterdam (GNLAM1)
      • Bucharest (GROBU1)
      • Paris (GFRPA1)
      • Zurich (GCHZU1)