Action Required: URL for Broadcom authentication changing

1 day

Broadcom has now completed the URL authentication changes. Federated single-sign-on (SSO) customers can now begin to make changes as per this knowledge article..

Should there be any issues with authenticating against Broadcom's authentication system after the changes have been made to the federated SSO, please contact Broadcom Support.


Scheduled maintenance is currently in progress. We will provide updates as necessary.


Maintenance will begin as scheduled in 60 minutes.


This is a reminder that Broadcom will be performing the URL changes to Broadcom authentication, as per schedule, this coming weekend.

Please note, we have updated the knowledge article with additional information for Identity Providers (IDP), such as for Azure and PingFederate. The update includes instructions on adding an additional ACS URL instead of modifying the existing value. Please review the latest article prior to making your changes.


Please note that the schedule time has been updated.


Dear Valued Clarity SaaS Customer,

On behalf of CA Technologies, A Broadcom Company, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services.

You are receiving this notification as you have configured Federated SSO for user authentication for Clarity SaaS. As an ongoing effort to improve our service offering to be better, we are standardizing the authentication URL for Broadcom platforms. Below are the specifics around the changes.

What is changing? Broadcom’s authentication service provider URL is changing as follows:

Current URL: New URL:

When is Broadcom making this change? March 13, 2021 UTC

Action Required for Federated Single-Sign On (SSO) Customers We are working to ensure that the migration is as seamless as possible. A few simple actions are required from federated customers due to this standardization. The required actions are dependent on your authentication tool, please find instructions here. These actions should be taken on March 14, 2021 UTC.

In addition to the changes to the authentication, Broadcom also recommends that customers update their bookmarks with the new URL.

Impact If you do not make the changes in your Identity Provider (IdP) configuration as per these instructions, you may experience authentication issues when trying to access Broadcom resources such as the Support Portal and other product applications (e.g. Rally, SEP Mobile, etc.).

For additional questions and details please reference this knowledge article and/or your SSO/IT team for assistance in making these changes.

Thank you for your continued partnership and for choosing Broadcom as your security and software solutions.

Best Regards, Clarity SaaS Team

Began at:

Affected components
  • Clarity SaaS
    • United States
      • Production-US1-001
      • Production-US1-002
      • Production-US1-003
      • Production-US1-004
      • Production-US1-005
      • Production-US1-006
      • Production-US1-007
      • Production-US1-008
      • Production-US1-009