DX SaaS - Partial Outage for US Infrastructure

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

On August 23, 2023 between approximately 10:00 UTC and 12:00 UTC, DX SaaS customers provisioned on the US Infrastructure may have experienced data gaps for 2 to 3 minutes in the metric view.

As per our investigation, this happened due to an incident with our Cloud Platform provider. This was a short lived incident and we have not seen any recurrence. DX SaaS service remains fully operational and we continue to closely monitor the service.

Began at:

Affected components
  • DX O2 SAAS
    • DX Operational Observability – US
      • Application Performance Management
      • End User Monitoring
      • Intelligence Platform