DX SaaS - Partial Outage for US Infrastructure


We have monitored the service for stability and this incident shall now be closed.


On August 23, 2023 between approximately 10:00 UTC and 12:00 UTC, DX SaaS customers provisioned on the US Infrastructure may have experienced data gaps for 2 to 3 minutes in the metric view.

As per our investigation, this happened due to an incident with our Cloud Platform provider. This was a short lived incident and we have not seen any recurrence. DX SaaS service remains fully operational and we continue to closely monitor the service.

Began at:

Affected components
  • DX SaaS
    • DX Insights Platform
      • Application Performance Management (APM)
      • App Experience Analytics Console (AXA)
      • App Experience Analytics Collector (AXA)
      • Operational Intelligence (OI)