Resolved
Resolved
After 1 week, 3 days, and 45 minutes

Maintenance has been completed for the majority of customers and those accounts are now fully functional. We are still working to restore a small subset of customer accounts and will be reaching out directly to those impacted customers to provide additional status updates on our progress.

Identified
After 1 week, 4 hours, and 19 minutes

Maintenance has been completed for the majority of customers, and their accounts are now fully functional. We are working to restore the remaining subset of customer accounts – this is our highest priority.

We have determined it is necessary to reset the accounts of a very limited number of customers in order to restore full portal access. We apologize for the inconvenience that this may cause. If your account is reset, you will receive an additional welcome notification from Symantec, which will then allow you to access, reconfigure and regain full functionality of your account. If you have questions or need assistance through this process, we encourage you to contact Symantec Technical Support (https://support.symantec.com/).

Our next update will be provided as new information becomes available.

Please note that no other SEP 14.1 Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Identified
After 6 days, 4 hours, and 12 minutes

The emergency maintenance has been concluded for the vast majority of accounts who have returned to full functionality. There remains a small subset of customers who we are working to enable as our highest priority. Our next update will be provided as new information becomes available.

Please note that no other SEP 14.1 Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Investigating
After 2 days, 7 hours, and 58 minutes

We are nearing completion of our maintenance and apologize for the inconvenience caused.

The vast majority of our customers are able to use the product as expected and operate all functionality. New account provisioning will remain under maintenance. Our next update will be provided as new information becomes available.

Please note that endpoints continue to protect devices it is installed on during this period.

Investigating
After 2 days, 7 hours, and 56 minutes

We are close to the completion of our emergency portal maintenance and apologize for the inconvenience caused. The vast majority of our customers can now login to the portal and operate all functionality. We anticipate the last few customers access will be reactivated during Thursday (PST) at which point we will hopefully conclude this activity.

Please note that no other SEP 14.1 Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Investigating
After 2 days, 6 hours, and 46 minutes

We are close to the completion of our emergency portal maintenance and apologize for the inconvenience caused. The vast majority of our customers can now login to the portal and operate all functionality. We anticipate the last few customers access will be reactivated during Thursday (PST) at which point we will hopefully conclude this activity.

Please note that no other SEP 14.1 Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Investigating
After 2 days, 2 hours, and 9 minutes

We are close to the completion of our emergency portal maintenance and apologize for the inconvenience caused. The vast majority of our customers can now login to the portal and operate all functionality. We anticipate the last few customers access will be reactivated during Thursday (PST) at which point we will hopefully conclude this activity.

Please note that no other SEP 14.1 Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Investigating
After 1 day, 22 hours, and 10 minutes

We are close to the completion of our emergency portal maintenance and apologize for the inconvenience caused. The vast majority of our customers can now login to the portal and operate all functionality. We anticipate the last few customers access will be reactivated during Thursday (PST) at which point we will hopefully conclude this activity.

Please note that no other SEP 14.1 Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Investigating
After 1 day, 18 hours, and 8 minutes

We are close to the completion of our emergency portal maintenance and apologize for the inconvenience caused. The vast majority of our customers can now login to the portal and operate all functionality. We anticipate the last few customers access will be reactivated during Thursday (PST) at which point we will hopefully conclude this activity.

Please note that no other SEP 14.1 Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Investigating
After 1 day, 14 hours, and 3 minutes

We are close to the completion of our emergency portal maintenance and apologize for the inconvenience caused. The vast majority of our customers can now login to the portal and operate all functionality. We anticipate the last few customers access will be reactivated during Thursday (PST) at which point we will hopefully conclude this activity.

Please note that no other SEP 14.1 Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Investigating
After 1 day, 9 hours, and 59 minutes

We are close to the completion of our emergency portal maintenance and apologize for the inconvenience caused. The vast majority of our customers can now login to the portal and operate all functionality. We anticipate the last few customers access will be reactivated during Thursday (PST) at which point we will hopefully conclude this activity.

Please note that no other SEP 14.1 Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Investigating
After 1 day, 5 hours, and 57 minutes

We are close to the completion of our emergency portal maintenance and apologize for the inconvenience caused. The vast majority of our customers can now login to the portal and operate all functionality. We anticipate the last few customers access will be reactivated during Thursday (PST) at which point we will hopefully conclude this activity.

Please note that no other SEP 14.1 Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Investigating
After 1 day, 4 hours, and 43 minutes

We are continuing our emergency portal maintenance. The majority of our customers can now login to the portal. We will provide updates as we progress through the maintenance to return the portal back to full operation.

Please note that no other SEP 14.1 Cloud Console functionality is affected and the protection services provided by endpoints continue to protect devices it is installed on.

Investigating
After 1 day and 43 minutes

We are continuing our emergency portal maintenance. The majority of our customers can now login to the portal. We will provide updates as we progress through the maintenance to return the portal back to full operation.

Please note that no other SEP 14.1 Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Investigating
After 19 hours and 55 minutes

We are continuing our emergency portal maintenance. The majority of our customers can now login to the portal. We will provide updates as we progress through the maintenance to return the portal back to full operation.

Please note that no other SEP 14.1 Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Investigating
After 15 hours and 58 minutes

We are continuing our emergency portal maintenance. The majority of our customers can now login to the portal. We will provide updates as we progress through the maintenance to return the portal back to full operation.

Please note that no other SEP 14.1 Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Investigating
After 11 hours and 51 minutes

We are continuing our emergency portal maintenance. The majority of our customers can now login to the portal. We will provide updates as we progress through the maintenance to return the portal back to full operation.

Please note that no other SEP 14.1 Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Investigating
After 10 hours and 44 minutes

We are continuing our emergency portal maintenance.

During this maintenance period, you will not be able to log into the Cloud Portal. A splash page will replace each portal during the duration the portal will be unavailable. We will provide updates as we progress through the maintenance to return the portal back to full operation

Please note that no other SEP 14.1 Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Investigating
After 9 hours and 45 minutes

We are continuing our emergency portal maintenance.

During this maintenance period, you will not be able to log into the Cloud Portal. A splash page will replace each portal during the duration the portal will be unavailable. We will provide updates as we progress through the maintenance to return the portal back to full operation

Please note that no other SEP 14.1 Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Investigating
After 8 hours and 48 minutes

We are continuing our emergency portal maintenance.

During this maintenance period, you will not be able to log into the Cloud Portal. A splash page will replace each portal during the duration the portal will be unavailable. We will provide updates as we progress through the maintenance to return the portal back to full operation

Please note that no other SEP 14.1 Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Investigating
After 7 hours and 42 minutes

We are continuing our emergency portal maintenance.

During this maintenance period, you will not be able to log into the Cloud Portal. A splash page will replace each portal during the duration the portal will be unavailable. We will provide updates as we progress through the maintenance to return the portal back to full operation

Please note that no other SEP 14.1 Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Investigating
After 5 hours and 49 minutes

We are continuing our emergency portal maintenance and will be applying a fix between 03:45 and 04:15 UTC. During this time you will not be able to purchase subscriptions or obtain trial subscriptions.

Please note that no other SEP 14.1 Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Investigating
After 5 hours and 9 minutes

We are continuing our emergency portal maintenance.

During this maintenance period, you will not be able to log into the Cloud Portal. A splash page will replace each portal during the duration the portal will be unavailable. We will provide updates as we progress through the maintenance to return the portal back to full operation

Please note that no other SEP 14.1 Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Investigating
After 4 hours and 8 minutes

We are continuing our emergency portal maintenance.

During this maintenance period, you will not be able to log into the Cloud Portal. A splash page will replace each portal during the duration the portal will be unavailable. We will provide updates as we progress through the maintenance to return the portal back to full operation

Please note that no other SEP 14.1 Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Investigating
After 3 hours and 2 minutes

We are continuing our emergency portal maintenance.

During this maintenance period, you will not be able to log into the Cloud Portal. A splash page will replace each portal during the duration the portal will be unavailable. We will provide updates as we progress through the maintenance to return the portal back to full operation

Please note that no other SEP 14.1 Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Investigating
After 1 hour and 39 minutes

We are continuing our emergency portal maintenance.

During this maintenance period, you will not be able to log into the Cloud Portal. A splash page will replace each portal during the duration the portal will be unavailable. We will provide updates as we progress through the maintenance to return the portal back to full operation

Please note that no other SEP 14.1 Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Investigating

Symantec is performing emergency maintenance of SEP 14.1 Cloud Console portal.

Impact During this maintenance period, you will not be able to log into the Cloud Portal. A splash page will replace each portal during the duration the portal will be unavailable. We will provide updates as we progress through the maintenance to return the portal back to full operation

Please note that no other SEP 14.1 Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Began at:

Affected components