Washington, Sao Paulo, Des Moines Data Centers Maintenance on October 25, 2021

Monday, 25 October 7 hours

The scheduled maintenance has been completed.


Scheduled maintenance is currently in progress. We will provide updates as necessary.


Symantec, a division of Broadcom, will be performing maintenance in the Washington (GUSAS11, GUSAS12), Sao Paulo (GBRSP11) and Des Moines (GUSDM11) data centers. This maintenance will begin on October 25, 2021, at 02:00 UTC and last for a duration of 7 hours.


During this maintenance event all services will remain operational and available. The following describes what happens to connected clients, depending on access method used:

  • Explicit proxy / Unified Agent / WSS Agent / Proxy Forwarding: The service will automatically redirect connections to alternate infrastructure during the maintenance window. No customer action is required.
  • IPsec: One or more brief disruptions may occur during the maintenance window which can be avoided by switching to a secondary site. Customers should ensure their configuration follows fault tolerance best practices.


    If you have further questions regarding this announcement, contact Technical Support. Support information is located at: https://support.broadcom.com/security For real time updates and status visit and subscribe to Broadcom Service Status: https://wss.status.broadcom.com


  • Start Date: October 25, 2021, at 02:00 UTC
  • End Date: October 25, 2021, at 09:00 UTC

  • Began at:

    Affected components
    • Cloud Secure Web Gateway
      • Point of Presence (POP) - Americas
        • Des Moines, Iowa (GUSDM)
        • Sao Paulo, Brazil (GBRSP)
        • Washington, DC (GUSAS)