Mexico City (GMXMC) Data Center Maintenance October 22, 2020

Thursday, 22 October 3 hours

The scheduled maintenance has been completed.


Scheduled maintenance is currently in progress. We will provide updates as necessary.


Symantec, a division of Broadcom, will be performing maintenance in the Mexico City (GMXMC) data center. This maintenance will begin on October 22, 2020, at 03:00 UTC for a duration of 3 hours.

Impact Expect the site to be completely unavailable during the maintenance window.

Required Action

  • IPsec: Customers should bring up their secondary tunnel prior during the maintenance window. Please ensure your IPSec implementation is fault tolerant by following configuration best practices.
  • Explicit over IPsec (“trans-proxy”): Customers that use explicit proxy through IPsec to should take the same action as IPsec customers and bring up their secondary tunnel during the maintenance.
  • Explicit proxy / Unified Agent / Proxy Forwarding: The service will automatically redirect connections to an alternate infrastructure during the maintenance window. No customer action is required.
  • Others: Any customer, regardless of connection method, with a configuration pointing to a specific site or IP address must manually failover to a secondary site during the maintenance window to avoid an outage.

    Schedule Start Date: October 22, 2020, at 03:00 UTC End Date: October 22, 2020, at 06:00 UTC

    If you have further questions regarding this announcement, contact Technical Support. Support information is located at:

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  • Began at:

    Affected components