Shanghai (ACNSH1) and Beijing (ACNBJ1) Data Center Connectivity Issue

Our engineering teams continue to work with the regional carrier to get this issue to its resolution.

As mentioned earlier, this only impacts a small subset of websites and few customers. Impacted customers can work with Broadcom Technical Support for workarounds.

While the underlying root cause has not been addressed, we are confident with the provided workaround that is available to the impacted customers. Any customers looking for additional information for root cause and permanent resolution can contact Broadcom Technical Support.

This issue and this incident will be marked as resolved and no further updates will be provided on the status page.

Our engineering teams continue to investigate the underlying cause of the issue and have engaged the regional carrier.

In the meantime, impacted customers are requested to work with Broadcom Technical Support for available workarounds based on their configuration or access methods in use.

Note that this issue is only impacting a small subset of websites.

We will continue to provide updates as more information becomes available.

We continue to investigate this issue. We will provide updates as more information becomes available.

We are aware of some customers experiencing issues connecting to few websites through the Shanghai (ACNSH1) and Beijing (ACNBJ1) data centers.

We are currently investigating the issue and will provide additional updates as new information becomes available.