Cloud Console Portal Login Errors (Federated Accounts)

Resolved
Resolved
After 13 hours and 21 minutes

We have monitored the service for stability and this incident shall now be closed.

Recovering
After 1 hour and 12 minutes

We have resolved the issue causing portal errors. We will continue to monitor the performance of the portal to ensure the service is fully restored.

We will provide additional updates as new information becomes available.

Identified
After 32 minutes

The issue has been identified and a fix is being implemented.

Investigating

We are aware of customers with Federated logins experiencing errors when attempting to log into the management portal. We are currently investigating these errors and will provide further updates as new information is discovered. As a workaround, customers are requested to login using the Security Cloud Portal: https://securitycloud.symantec.com

Please note that no other Symantec Endpoint Security Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Began at: