The VMware Carbon Black Engineering team has mitigated the issue. This incident stands resolved.
ENTERPRISE EDR is investigating a potential issue with the alert processing and watchlist processing.
Security Impact: There was no data loss and impact to security efficacy on the endpoints.
We are working diligently to restore the service to normal performance, and we will provide a progress update in the next 60 minutes.
ENTERPRISE EDR - Japan is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.
There was no data loss and impact to security efficacy on the endpoints.