Resolved
Resolved

The VMware Carbon Black Engineering team has mitigated the issue. This incident stands resolved.

Update

ENTERPRISE EDR is investigating a potential issue with the alert processing and watchlist processing.

Security Impact: There was no data loss and impact to security efficacy on the endpoints.

We are working diligently to restore the service to normal performance, and we will provide a progress update in the next 60 minutes.

Investigating

ENTERPRISE EDR - Japan is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

There was no data loss and impact to security efficacy on the endpoints.

Began at:

Affected components
  • Carbon Black
    • ENTERPRISE EDR
      • JAPAN
        • Enterprise EDR Event Ingestion
        • Enterprise EDR Watchlist Processing