Resolved
After 5 hours and 24 minutes

We have confirmed that the service is fully restored. We will continue to closely monitor this situation for any re-occurrence. This incident is now closed.

Monitoring
After 1 hour and 44 minutes

We have remediated the previously reported concern with log downloads through the Sync-API.

We are closely monitoring the service and will provide updates as new information becomes available.

Investigating

We are aware of a small subset of customers in the US region experiencing errors downloading logs through the portal dashboard and Sync-API.

We are handling this issue as a priority and have engaged all appropriate teams. Please note that all other aspects of our Web Security Service remain functional.

We will provide an update as soon as more information becomes available.

Began at:

Affected components
  • Web Security Service
    • Portal & Reporting
      • Log Transfer Services
      • Reporting Services and Portal Dashboards
      • API Services