CloudSOC CASB Audit Sync API issue

After 20 hours and 28 minutes

This incident has been resolved.

After 1 hour and 31 minutes

The issue with processing WSS Logs has been resolved. We will continue to monitor the processing of the WSS logs for 24 hours to ensure there are no issues.

We will provide updates as new information becomes available.

After 43 minutes

We are continuing to investigate this issue.


We are aware customers may be experiencing data processing delays while processing WSS Logs from the CloudSOC portal (having the Datasource Name “BLUECOAT CLOUD PROXY” & Datasource Type “SyncApi”). We are currently investigating this issue and will provide further updates as new information is discovered.

This issue is not affecting logs from the WSS Portal using the Log Sync API.

Began at:

Affected components