Cloud Console Portal Login Errors

Resolved
Resolved
After 23 hours and 54 minutes

This incident has been resolved.

Recovering
After 19 hours and 13 minutes

The cause of this issue has been identified and addressed by our service provider. Customers will no longer experience any further issues.

We are closely monitoring the service and will provide updates as new information becomes available.

Recovering
After 16 hours and 36 minutes

We are continuing to monitor for any further issues.

Recovering
After 6 hours and 5 minutes

As per our preliminary investigation, the issue appears to be with our service provider infrastructure. We are closely working with our service provider to address the cause of this issue.

We are closely monitoring the service and will provide updates as new information becomes available.

Recovering
After 5 hours and 53 minutes

As of 04:10 UTC, we are no longer experiencing issues with Cloud Portal. We are continuing to investigate the underlying cause of this issue.

We will provide further updates as new information becomes available.

Investigating
After 5 hours and 27 minutes

We are seeing a recurrence of this issue and actively investigating. Customers using the following products may experience issues accessing the Cloud Portal.

• Endpoint Security • Cloud Workload Protection • Cloud Workload Assurance

We will provide updates as new information becomes available.

Recovering

On February 16, 2022, between 22:00 UTC and 22:25 UTC, customers using the following products may have experienced issues accessing the Cloud Portal.

• Endpoint Security • Cloud Workload Protection • Cloud Workload Assurance

The cause of this issue has been addressed and Cloud Portal access is restored. No other aspect of the product was impacted and all endpoints/workloads remained protected during the incident.

Began at:

Affected components