Resolved
After 1 day and 58 minutes

We have confirmed that the service is fully restored. We will continue to closely monitor this situation for any re-occurrence. This incident is now closed.

Monitoring
After 1 day and 36 minutes

We have remediated the previously reported concern with log downloads through the Sync-API.

We are closely monitoring the service and will provide updates as new information becomes available.

Identified
After 3 hours and 59 minutes

We continue to work on a permanent fix. As a workaround, impacted customers are requested to follow steps provided in this knowledge-base article:

https://knowledge.broadcom.com/external/article?articleId=215075

We will provide an update as soon as more information becomes available.

Investigating

We are aware of a small subset of customers experiencing delays downloading logs through the Sync-API.

We have identified the cause of this issue and are working on a fix. Please note that all other aspects of our Web Security Service remain functional.

We will provide an update as soon as more information becomes available.

Began at:

Affected components