Symantec Email Quarantine Notifications Issue in EMEA

Resolved
Resolved
After 9 hours and 7 minutes

This incident has been resolved.

Recovering
After 1 hour and 50 minutes

As of 16:15 UTC, we have applied a fix and new notifications are no longer getting blocked.

We are closely monitoring the email quarantine service and will provide update as soon as more information becomes available.

Identified
After 1 hour and 38 minutes

The issue has been identified and a fix is being implemented.

Investigating

We are currently investigating an issue with EMEA instance of Symantec Email Quarantine service. Quarantine notification emails from Symantec Email Quarantine are incorrectly getting a Spam verdict. This issue is only impacting notification delivery and the core Quarantine view/release functionality remains fully operational.

We are handling this issue as a priority and we will provide next update or as soon as new information becomes available.

Began at:

Affected components