Resolved
Resolved
After 1 hour and 52 minutes

We have confirmed that the reporting service is fully restored. We will continue to closely monitor this situation for any re-occurrence. This incident is now closed.

Monitoring
After 48 minutes

The logs and reporting issue through portal reporting and dashboards experienced by customers in the APJ region has been addressed. We continue to monitor the performance.

We will provide an update as soon as more information is available.

Investigating

We are aware of customers in APJ region experiencing logs and reporting issues through portal reporting and dashboards. Impacted customers may experience degraded performance with logs and reporting functionality. Data ingestion is working normally.

We are handling this issue as a priority and have engaged all appropriate teams. Please note that all other aspects of our Web Security Service remain functional.

We will provide an update as soon as more information becomes available.

Began at:

Affected components
  • Web Security Service
    • Portal & Reporting
      • Log Transfer Services
      • Reporting Services and Portal Dashboards
      • API Services