Endpoint Protection Mobile Device Enrolment Errors


We have monitored the service for stability and this incident shall now be closed.


Between 05:54 UTC and 06:30 UTC we are aware that some customers were experiencing errors when enrolling new mobile devices with both iOS and Android apps. We have implemented a fix which has restored service and will provide updates as soon as new information becomes available.

Note that no other Endpoint Protection services were impacted and devices remained protected.

Began at:

Affected components
  • Symantec Endpoint Protection Mobile
    • EMM Integration - Airwatch
    • EMM Integration - XenMobile
    • EMM Integration - Blackberry UEM
    • EMM Integration - MobileIron Core
    • EMM Integration - MobileIron Cloud
    • EMM Integration - Intune
    • EMM Integration - Maas 360