VMware SASE - CWS Management Plane issue

Resolved
Resolved

The VMware SASE team has not encountered additional issues in monitoring and has implemented a fix to resolve this incident. Accordingly, this is the final notification for this incident which will now be closed.

Start Time: Jun 15, 2023 04:29 UTC End Time: Jun 15, 2023 22:29 UTC

Current Impact: None (issue resolved)

Update

We are continuing to investigate this issue. Further updates will be provided in the next 24 hours or earlier if available.

Update

We are continuing to investigate this issue.

Identified

The VMware SASE team became aware of service event, incident and have escalated internally. Root cause isolation is in progress, the VMWare SASE team continues to actively work towards a path for resolution. Next update will be provided shortly.

Start Time: 04:29 UTC End Time: To be determined

Current Impact: Users may not be able to access CWS web page from the SASE Orchestrator portal

Investigating

The VMware SASE team has become aware of a potential service event and is gathering more information. Engineering resources have been engaged and an update will be provided shortly.

Start Time: 04:29 UTC End Time: To be determined

Current Impact: To be determined

Began at:

Affected components
  • VMware SASE
    • VMware Edge Cloud Orchestrator
      • North America
        • Ashburn
        • Dallas
        • Montreal
        • Oregon
        • San Jose
      • Europe
        • Dublin
        • Frankfurt
        • London
      • Asia
        • Mumbai
        • Singapore
        • Tokyo
      • Oceania
        • Sydney
    • Cloud Web Security
      • LATAM
        • Sao Paulo