DX SaaS - APM Performance Degradation - US region

Resolved
Resolved
After 1 week, 2 days, 20 hours, and 33 minutes

We have implemented a fix and monitored the service for stability and this incident shall now be closed.

Identified
After 1 week, 23 hours, and 8 minutes

We continue to work on the fix. We will provide updates as new information becomes available.

Identified
After 4 days and 31 minutes

We continue to work on the fix. We will provide updates as new information becomes available.

Identified
After 2 days, 22 hours, and 11 minutes

We continue to work on the fix. We will provide updates as new information becomes available.

Identified
After 1 day, 1 hour, and 9 minutes

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

Investigating
After 8 hours and 25 minutes

We continue to investigate this issue. We will provide updates as more information becomes available.

Investigating
After 2 hours and 26 minutes

We continue to investigate this issue. We will provide updates as more information becomes available.

Investigating

We are aware that a few of the tenant collectors in US production are running with high memory and harvest duration, leading to data gaps on a few of the agents.

We are currently investigating the cause of this issue and will provide updates as new information becomes available.

Began at:

Affected components
  • DX SaaS
    • DX Insights Platform
      • Application Performance Management (APM)