Resolved
Resolved
After 2 hours and 49 minutes

The issue with Document Isolation has been addressed. This incident is now resolved.

Recovering
After 1 hour and 16 minutes

A fix has been implemented and the service has been restored. Customers will no longer experience intermittent errors.

We are closely monitoring the service and will provide updates as new information becomes available.

Investigating

We are currently investigating an issue with Document Isolation service. Customers may be presented with an error message ‘Unable to process document’.

We will provide an update as soon as new information is available. No other aspect of the service is impacted by this issue.

Began at:

Affected components
  • Web Isolation
    • Web Security Service - US-EAST (N. Virginia)
    • Web Security Service - US-WEST (Oregon)
    • Web Security Service - SA-EAST (São Paulo)
    • Web Security Service - EU-CENTRAL (Frankfurt)
    • Web Security Service - EU-WEST (London)
    • Web Security Service - EU-WEST (Paris)
    • Web Security Service - AP-SOUTHEAST (Singapore)
    • Web Security Service - AP-NORTHEAST (Tokyo)
    • Web Security Service - AP-SOUTHEAST (Sydney)