Increase in transaction failures with status Unavailable (U%)

Arcot confirms that the rate of challenge transaction failures with status Unavailable (U%) has returned to expected levels. Internal teams were able to take necessary actions to restore challenge transaction health and with this update we confirm that the incident is resolved.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.

Arcot monitoring has detected an increase in transactions failings with a status of Unavailable. Our internal teams are engaged at this point who are investigating and also working on service recovery on priority.

Impact: Transactions that do not require a challenge step (frictionless) will not be impacted. The cardholder may experience increased latency while being challenged causing the cardholder to abandon the purchase or an error in the challenge window will be presented.

We shall get back to you with the next update by 1615 HRS GMT.