Drop in incoming transaction traffic - Resolved

Resolved
Resolved

We can confirm that services have been stable and transactions for 3DS 1.0.2 and EMV3DS are getting proceed as normal. We confirm recovery since 1242 GMT.

Teams will continue to monitor transaction volume statistics and gather all details to determine root cause.

If you have any questions regarding this Service Advisory, please contact Broadcom Support or your Customer Success Manager.

Update

We can confirm that services have been stable and transactions for 3DS 1.0.2 and EMV3DS are getting proceed as normal. Our teams are monitoring transaction health closely and are also analyzing the network patterns. We shall get back to you with the next update by 1345 GMT.

Update

We confirm that we have noticed few more intermittent drops and our internal team is closely monitoring the incoming traffic. We confirm that these intermittent drops have impacted transactions for 3DS 1.0.2 and EMV3DS. We shall get back to you with the next update by 1330 GMT.

Update

We observed few more instances of intermittent drop for traffic impacting 1.x and 2.x transactions. Our network team is engaged and are analyzing the network traffic patterns. We are closely monitoring the transaction health and we shall get back to you with the next update by 1230 GMT.

Monitoring

We observed one instance of drop for traffic of both 1.x and 2.x transactions. We confirm recovery since 1054 GMT however we continue to be watchful. We shall get back to you with the next update by 1130 GMT.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure2
      • SecureF
      • Secure4
      • Secure7
      • Secure5
      • SecureT
    • Arcot for Digital Banking (AfDB)