Spike in Transactions failing with status Unavailable - Resolved


We confirm that the transaction success rate continues to be normal for both 3DS 1.x and EMV3DS transactions and with this update we confirm that the incident stands resolved.

If you have any questions regarding this notification, please contact Broadcom Support by clicking here.


We confirm that the our team has resolved the problem and we notice that spike in transaction failures with status unavailable is no longer noticed. We are continuing to monitor the transaction health and we shall get back to you with the next update by 1015 GMT.


We confirm that our internal team has identified the problem area and they are currently working on resolving the same. We shall get back to you with the next status update by 1015 GMT


At this point we have all our internal team engaged trying to resolve the problem. Our monitoring confirms that the present issue continues to impact both 1.x and EMV3DS challenge transactions. We shall get back to you with the next update by 0945 GMT.


Arcot confirms to be noticing higher transaction failure with status Unavailable. This issue is impact both 1.x and EMV3DS transactions. We have the internal teams engaged at this point who are working to resolve the problem. We shall get back to you with an update 0915 GMT.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure2
      • SecureF
      • Secure4
      • Secure7
      • Secure5
      • SecureT