Resolved
Resolved
After 22 hours and 34 minutes

We have monitored the service and have not seen a re-occurrence of the email delay issue. This incident is resolved.

Monitoring
After 1 hour and 17 minutes

Email queues on the Broadcom infrastructure are back to normal levels. Customers sending and receiving emails using NAM based infrastructure will no longer experience email delays.

We are closely monitoring the email service and will provide update as soon as more information becomes available.

Identified
After 57 minutes

To mitigate the issue, we have taken the impacted infrastructure out of service. Customers should no longer experience issues sending and receiving new emails. Emails previously queued on Broadcom infrastructure are now delivering. As a reminder this issue is impacting a small subset of customers.

We will provide an update as soon as more information becomes available.

Investigating
After 26 minutes

We are continuing to investigate this issue. Any emails queued on our infrastructure will be delivered once the issue is resolved.

We will provide an update as soon as more information becomes available.

Investigating

We are aware of a subset of customers provisioned on our NAM infrastructure experiencing delays sending and receiving emails. Any emails queued on our infrastructure will be delivered once the issue is resolved.

We are currently investigating this issue and will provide updates as new information becomes available. Please note that there is no impact to protection services, and all other aspects of our services remain functional.

We will provide an update as soon as more information becomes available.

Began at:

Affected components