Endpoint Detection and Response (ICDm) Process Lineage Issue

Resolved
Resolved
After 1 week, 23 hours, and 33 minutes

The issue with Process Lineage has been addressed. This incident is now resolved.

Recovering
After 6 days, 10 hours, and 5 minutes

Queued backlog has been processed. We will continue to monitor to ensure the service is fully restored.

We will provide updates as new information becomes available.

Identified
After 4 days, 4 hours, and 45 minutes

We are seeing slow rate for backlog processing. We are continuing to work on increasing database query performance for the lineage service.

The next update will be provided on March 29, 2021 at 22:00 UTC, or as soon as new information is available.

Identified
After 3 days, 10 hours, and 50 minutes

Fix has been deployed and we are monitoring the results. In addition, our engineers are in the process of adding additional capacity to accelerate processing of the remaining backlog.

We will provide an update as soon as new information is available.

Identified
After 2 days, 5 hours, and 43 minutes

We have deployed an initial fix and are working on another rollout. Previously generated backlogs have started processing.

We will provide an update as soon as new information is available.

Identified
After 1 day, 4 hours, and 37 minutes

We continue to work on a fix. Impacted customers may continue to experience no lineage or an incomplete lineage visualization.

We will provide an update as soon as new information is available.

Identified
After 6 hours and 46 minutes

We continue to work on a permanent fix.

We will provide an update as soon as new information is available.

Identified

We are currently investigating an issue with Endpoint Detection and Response (ICDm) Process Lineage.

We have identified the cause of this issue and are working on a fix. We will provide an update as soon as new information is available. No other aspect of the service is impacted by this issue.

Began at:

Affected components