Intermittent Connection Issue with Live Chat feature


We are pleased to advise that our Live Chat functionality has now been restored.

This will be the final update for this incident.


Please be advised that we are currently experiencing intermittent problems with connections to our "Live Agent" (Chat) service.

Please use one of the alternative means of contacting us in the meantime. You can raise a case in the Portal via the Support Ticketing Center or phone our 24/7 line to speak to a Support Agent.

A list of numbers can be found here:

We apologize for any inconvenience this may cause you and be assured that investigations are underway with the aim of restoring the service as quickly as possible. We will provide next update once more information becomes available.

Began at:

Affected components