Service Status Migration to new platform on May 9, 2022

Duration: 2 hours
After 1 week, 1 hour, and 30 minutes

Broadcom's Unified Service Status migration has been completed. We are pleased to welcome you to our new platform that provides a streamlined experience for our customers.

We would recommend visiting the website and clicking on 'Manage subscription' which will log you in and you can view your services. You can also subscribe your number via SMS, configure Slack and Microsoft Teams.

After 1 week, 1 hour, and 29 minutes

The maintenance is now complete. Thanks for your patience.

After 6 days, 23 hours, and 29 minutes

Scheduled maintenance is currently in progress. We will provide updates as necessary.

After 3 days, 10 hours, and 27 minutes


Service Status Migration to new platform. Click here for complete details.


Broadcom Service Status is a pivotal component of our customer experience to provide enterprise level support. With over 18 software products supported today and thousands of subscribers, our existing platform has outgrown the demand.

We are therefore excited to share that beginning May 9, 2022, we are launching our new Unified Service Status platform. Some of the highlights include a single website; single subscription workflow; and an improved user experience. For further details click here.

Action required Broadcom will automatically migrate your existing subscription(s) from the previous platform to the new platform.

You will need to ensure that you bookmark as this will now be the single URL that will be used. You should also consider whitelisting the notification email,

All SMS notifications will come from a single number.


  • Start time: May 9, 2022 at 08:00 UTC
  • End time: May 9, 2022 at 10:00 UTC

  • Began at:

    Affected components
    • Web Security Service
      • Data Centers - Americas
        • Buenos Aires (GARBA1)
        • Columbia (GUSCO1)
        • Des Moines (GUSDM1)
        • Des Moines (GUSDM2)
        • Des Moines (GUSDM3)
        • Las Vegas (GUSLV1)
        • Los Angeles (GUSLA1)
        • Mexico City (GMXMC1)
        • Montreal (GCAMO1)
        • Portland (GUSPO1)
        • Sao Paulo (GBRSP1)
        • Toronto (GCATO1)
        • Toronto (GCATO2)
        • Washington, DC (GUSAS2)
        • Washington, DC (GUSAS1)
      • Data Centers - Asia Pacific
        • Auckland (GNZAU1)
        • Beijing (PEK1)
        • Delhi (GINDE)
        • Hong Kong (GCNHK1)
        • Indonesia (GIDJK11)
        • Melbourne (GAUME)
        • Mumbai (GINMU1)
        • Mumbai (GINMU2)
        • Osaka (GJPOS1)
        • Seoul (GKRSE1)
        • Shanghai (SHA1)
        • Singapore (GSGRS1)
        • Sydney (GAUSY1)
        • Taipei (GTWTA1)
        • Tokyo (GJPTK)
        • Wellington (GNZWL)
      • Data Centers - Europe, Middle East & Africa
        • Abu Dhabi (GAEAD1)
        • Amsterdam (GNLAM1)
        • Belgium (GBEBR11)
        • Bucharest (GROBU1)
        • Copenhagen (GDKCP1)
        • Dover (GGBDO)
        • Dubai (GAEDX1)
        • Dublin (GIEDU1)
        • Frankfurt (GDEFR1)
        • Helsinki (GFIHE1)
        • Johannesburg (GZAJB1)
        • Madrid (GESMA1)
        • Middlesex (GGBLO1)
        • Milan (GITMI1)
        • Munich (GDEMU)
        • Oslo (GNOOS1)
        • Paris (GFRPA1)
        • Stockholm (GSESK1)
        • Tel Aviv (GILTA1)
        • Turin (GITTU1)
        • Zurich (GCHZU1)
      • Global Services
        • Data Center Selection  Services
        • Mobile Device Enrollment Service
        • Global Intelligence Network
        • Anti-Malware Scanning
        • Malware Analysis Sandbox
        • DLP Scan Interconnect
        • CASB Gateway Interconnect
        • Web-Isolation Interconnect
        • WebPulse
        • System for Cross-domain Identity Management
      • Portal & Reporting
        • API Services
        • Cloud Portal
        • Log Transfer Services
        • Management UI
        • PAC File Management System (PFMS)
        • Reporting Services and Portal Dashboards
        • Symantec Secure Login
        • Software Download Licensing