Resolved
Resolved
After 1 week, 3 days, 2 hours, and 10 minutes

The previous reported concern with email delays in the EMEA region has been resolved. The service is fully restored and there is no longer an impact to customers. This incident is resolved.

Monitoring
After 1 week, 2 days, 1 hour, and 23 minutes

We are continuing to closely monitor the service. We will provide updates as new information becomes available.

Monitoring
After 1 week, 13 hours, and 43 minutes

A fix was deployed on May 18, 2021 at 23:25 UTC and we are continuing to closely monitor the service.

We will provide updates as new information becomes available.

Identified
After 6 days, 21 hours, and 25 minutes

We have identified the cause of the intermittent delays sending or receiving emails that some customers are experiencing and are working on a fix.

We will provide updates as new information becomes available.

Investigating
After 6 days, 3 hours, and 31 minutes

We continue to work on investigating the cause of email delays. We will provide updates as new information becomes available.

Investigating
After 5 days, 21 hours, and 22 minutes

We are investigating a recurrence of delays in sending and/or receiving emails for a small subset of customers.

As a reminder this is impacting a small subset of customers in the EMEA region and there is no impact to protection services, and all other aspects of our services remain functional. We will provide updates as new information becomes available.

Monitoring
After 2 days, 23 hours, and 29 minutes

Email service remains fully operational. We continue to closely monitor the email service and will provide our next update on May 17, 2021 at 18:00 UTC, or as soon as more information becomes available.

Monitoring
After 1 day, 22 hours, and 4 minutes

Our monitoring detected a recurrence of delays in sending and/or receiving emails for a small subset of customers during the day. After additional investigation a fix was deployed at approximately 12:15 UTC. The queues on the Broadcom EMEA infrastructure are now at normal levels and there are no further delays. We will continue to closely monitor this issue.

Note: No other aspect of our service was impacted by this issue.

Monitoring
After 21 hours and 52 minutes

A fix has been deployed and we are monitoring the results.

We will continue to closely monitor the email service and will provide our next update as soon as more information becomes available.

Identified
After 16 hours and 45 minutes

We have identified the cause of the intermittent delays sending or receiving emails that some customers are experiencing and are working on a fix.

As a reminder this is impacting a small subset of customers in the EMEA region and there is no impact to protection services, and all other aspects of our services remain functional.

Investigating

We are aware of some customers provisioned on the EMEA infrastructure experiencing intermittent delays sending or receiving emails. This is impacting a small subset of customer emails during EMEA business hours.

We are investigating the cause of this issue and will provide updates as new information becomes available. Please note that there is no impact to protection services, and all other aspects of our services remain functional.

Began at:

Affected components