Messaging Gateway Planned Maintenance on May 28, 2020

Thursday, 28 May 6 hours

The scheduled maintenance has been completed.


Scheduled maintenance is currently in progress. We will provide updates as necessary.


This maintenance has been rescheduled and will now begin on May 28, 2020, at 02:00 UTC, for a duration of 6 hours.

Updated Schedule

  • Start date: May 28, 2020, at 02:00 UTC
  • End date: May 28, 2020, at 08:00 UTC

  • Scheduled

    Symantec, a division of Broadcom, is performing planned maintenance of the Software Enablement Services and Content Services beginning May 26, 2020, at 23:00 UTC, ending May 27, 2020, at 05:00 UTC.

    Impact During the maintenance window, Rule Distribution & Software Enablement Services backend may not be accessible or may be intermittently accessible while we work on SSL certificate rollout for public facing URL. A subset of Messaging Gateway customers may experience errors when attempting to download rulesets and register or renew product licenses. All other aspects of our services will function as normal.

    If a customer is not on a recent version, 10.6.5 or greater of the SMG product, communications may be disabled. The customer may need to work with support team to update their client to enable communications to the web services again.

    Follow the below link for more details:

    Original Schedule • Start: May 26, 2020, at 23:00 UTC • End: May 27, 2020, at 05:00 UTC

    Began at:

    Affected components