VMware Carbon Black Engineering teams identified the issue and have applied the fix. Services are operational in all environments. This incident is resolved and there will be no further updates


VMware Carbon Black Engineering teams are progressing toward resolving the issue at the earliest. More updates will be provided in the next 1 hour or as soon as more information is available.


Description: CARBON BLACK CLOUD AUDIT & REMEDIATION Live Response - EU is currently unavailable. Customers will not be able to connect to the Live Response session and run commands.

Security Impact: Security efficacy is not compromised due to this issue.

Next Update: 60 minutes or upon earlier status change

For any incident updates please visit

We are working diligently to restore the service back to normal performance. We thank you for your patience as we identify and resolve the issue.

VMware Carbon Black Team

Began at:

Affected components
  • Carbon Black
      • EU
        • Audit & Remediation Live Response