Resolved
After 1 day, 16 hours, and 17 minutes

This incident is resolved. Previously impacted customers will no longer experience reporting issues.

Monitoring
After 21 hours and 8 minutes

The queued backlog is fully processed and the previously impacted customers will no longer experience delays with Sync API.

We are closely monitoring log requests and will provide updates as new information becomes available.

Monitoring
After 3 hours and 1 second

We have identified and remediated the previously reported concern with Sync API. There may be some continuing lag in log downloads while the queued backlog is processed.

We are closely monitoring log requests and will provide updates as new information becomes available.

Investigating

We are currently investigating an intermittent issue serving requests from the Sync API. As a result, a small subset of customers may experience degraded performance with logs and reporting functionality.

We are handling this issue as a high priority and have engaged all appropriate teams. Please note that all other aspects of our Web Security Service remain functional.

We will provide an update as soon as more information becomes available.

Began at:

Affected components
  • Web Security Service
    • Portal & Reporting
      • Log Transfer Services
      • Reporting Services and Portal Dashboards
      • API Services