DX Operational Intelligence (OI) Processing Delays

After 4 hours and 22 minutes

We have confirmed that the service is fully restored. We will continue to closely monitor this situation for any re-occurrence. This incident is now closed.

After 2 hours and 45 minutes

We have identified the issue and implemented a fix. The issue has now been resolved and we will monitor the service for stability.

After 1 hour and 24 minutes

We are continuing to investigate this issue. We will provide further updates as new information becomes available.


We are aware of a subset of DX Operational Intelligence (OI) customers experiencing delays in processing the latest Service Alarms, Tickets, and Email/Webhook notifications.

We are currently investigating the cause of this issue and will provide updates as new information becomes available.

Began at:

Affected components
  • DX SaaS
    • DX Insights Platform
      • Operational Intelligence (OI)