Cloud SWG: General Product Maintenance (Multiple Sites) January 16 - January 18, 2024

2 days, 23 hours, and 59 minutes
Complete
Complete

The maintenance is now complete. Thanks for your patience.

Underway

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Scheduled

Broadcom will perform general maintenance to the Cloud SWG Service on the following Datacenters:

  • Sao Paulo (GBRSP1)
  • Buenos Aires (GARBA1)
  • Madrid (GESMA1)
  • Bucharest (GROBU1)

During this maintenance event all services will remain operational and available.

Timing

The maintenance window will run from January 16, 2024, with a completion date of January 18, 2024. All maintenance will occur between 18:00 and 06:00 local data center time.

Impact

During this maintenance event all services will remain operational and available. The following describes what happens to connected clients, depending on access method used:

  • Explicit proxy / Unified Agent / WSS Agent / SEP Agent / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action.
  • IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action.

Reporting Problems

If you experience issues following this maintenance, contact Technical Support. Support information is located here or on the main Cloud SWG Portal page.

For real time updates and status visit and subscribe to Broadcom Service Status.

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Point of Presence (POP) - Americas
      • Buenos Aires, Argentina (GARBA)
      • Sao Paulo, Brazil (GBRSP)
    • Point of Presence (POP) - Europe And The Middle East
      • Bucharest, Romania (GROBU)
      • Madrid, Spain (GESMA)