VIP – Issue with SMS Delivery (T-Mobile US)

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

Our service provider is no longer experiencing issues sending messages to T-Mobile Network in the US. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Update

Our service provider continues to investigate this issue and have engaged their carrier partner. We will provide additional updates as soon as new information becomes available.

Update

Our service provider continues to investigate this issue. We will provide additional updates as soon as new information becomes available.

Investigating

We are aware that some VIP customers in the US region might be experiencing issues with SMS delivery. This issue is only impacting T-Mobile Network customers.

As a workaround, based on individual customer configuration, voice, push or manual security code options can be used. We are investigating this issue and will provide updates as soon as new information becomes available.

Began at:

Affected components