Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

Our service provider has implemented a fix.

We will now monitor the service for stability and provide updates as soon as new information becomes available.

Investigating

We are aware of VIP customers in the US region experiencing issues using T-Mobile Network for SMS short-code delivery. We can confirm that our SMS provider is having delivery issues. As a workaround, based on individual customer configuration, voice, push or manual security code options can be used. We will provide updates as soon as new information becomes available.

Began at:

Affected components