DX SAAS Intermittent Email Notifications

Resolved
Resolved
After 11 hours and 26 minutes

We have confirmed that the service is fully restored. We will continue to closely monitor this situation for any re-occurrence. This incident is now closed.

Recovering

Between 04:55 UTC and 05:31 UTC, some customers experienced intermittent issues with email notifications with App Experience Analytics (AXA). During this time, notifications from AXA, new user notifications and password reset emails may not have been received.

At 05:27 UTC, we applied a fix to our infrastructure and at 05:31 UTC we verified email notifications being sent.

We shall continue to monitor the service for the next 12 hours and will provide updates when new information becomes available.

Began at:

Affected components
  • DX SaaS
    • DX Insights Platform
      • App Experience Analytics Console (AXA)
      • App Experience Analytics Collector (AXA)