WSS - Shanghai (SHA1) Beijing (PEK1) Data Centers : Microsoft Teams and Skype Access Issue

Resolved
Resolved
After 1 day, 2 hours, and 9 minutes

The underlying issue has been addressed and we have confirmed that customers connected to Shanghai (SHA1) and Beijing (PEK1) sites are now able to access Microsoft Teams and Skype. This incident is resolved.

Investigating
After 17 hours and 53 minutes

Our upstream provider is investigating what is causing packet interference to teams.microsoft.com. They have not found the root cause of this behavior. We do not have an ETA at this time.

We will provide additional updates as new information becomes available.

Investigating
After 6 hours and 5 minutes

The investigation into the cause of the connectivity issue with Microsoft Teams and Skype continues. We will provide additional updates as new information becomes available.

Investigating
After 3 hours and 17 minutes

We continue to work with the regional ISP to remediate the underlying cause of the incident. We will provide additional updates as new information becomes available.

Investigating
After 45 minutes

We have engaged our third party service provider and they are investigating the cause of this issue. We will provide additional updates as new information becomes available.

Investigating

Customers connected to Shanghai(SHA1) and Beijing(PEK1) sites may experience issues accessing Microsoft Teams and Skype. We are investigating the issue and will provide additional updates as new information becomes available.

Began at:

Affected components