Application Performance Management Data Gap Issue

Resolved
Resolved
After 1 month, 3 days, 17 hours, and 54 minutes

We have monitored the service and confirm the issue has been fixed. This incident is now resolved.

Recovering
After 1 month, 2 days, 15 hours, and 35 minutes

A fix has been implemented and we will continue to monitor the service for stability. We shall update provide an update when new information becomes available.

Identified
After 3 weeks, 2 days, 4 hours, and 24 minutes

We continue to work on a permanent fix. We have completed development work and currently performing testing.

We will provide updates as new information becomes available.

Identified
After 2 weeks, 8 hours, and 36 minutes

The issue has been identified and we are working on a resolution.

We will provide updates as new information becomes available.

Investigating

We are aware of Application Performance Management customer tenants provisioned on US infrastructure experiencing data gaps of up to 2 minutes in graphed data, under infrequent and rare conditions. We are currently investigating the cause of this issue and will provide updates as new information becomes available.

Note that Alert/Alarm processing is not affected and all other aspects of the service are functioning as normal.

Began at:

Affected components
  • DX SaaS
    • DX Insights Platform
      • Application Performance Management (APM)