INC01301923 - DNS Issue with

After 18 hours and 28 minutes

We have monitored the service for stability and this incident shall now be closed.

After 1 hour and 8 minutes

As of 20:20 UTC, the DNS issue impacting the service has been restored. We are continuing to monitor the service to ensure stability, and we will update the status of this incident when further information is available. If you have any questions, please contact Broadcom Support.

Clarity SaaS Team

After 48 minutes

We are starting to see improvements and DNS requests propagating and resolving successfully.

We will provide updates as new information becomes available.

After 23 minutes

We are continuing to investigate this issue as high priority. We have narrowed the root cause to a DNS propagation issue. The DNS records are not successfully replicating across the global DNS servers. Customers may continue to experience issues accessing and/or using various services.

We will provide updates as new information becomes available.


We are aware of a DNS issue that is affecting the service and are continuing to investigate a resolution to restore the service to normal operations as soon as possible. Impacted customers may experience errors when logging in to Clarity application. As per our preliminary investigation, the DNS service is impacted and resulting in authentication failures. We will provide regular updates until the issue is resolved

If you have any questions, please contact Broadcom Support. We apologize for any inconvenience this may cause you.

Began at:

Affected components
  • Clarity SaaS
    • Asia Pacific
      • Production-AU1-001
      • Production-AU1-002
      • Production-AU1-003
      • Non-Production-AU1-001
      • Non-Production-AU1-002
      • Non-Production-AU1-003
    • Europe
      • Production-EU1-001
      • Production-EU1-002
      • Production-EU1-003
      • Non-Production-EU1-001
      • Non-Production-EU1-002
      • Non-Production-EU1-003
    • United States
      • Production-US1-001
      • Production-US1-002
      • Production-US1-003
      • Production-US1-004
      • Production-US1-005
      • Production-US1-006
      • Production-US1-007
      • Production-US1-008
      • Production-US1-009
      • Production-US1-010
      • Non-Production-US1-001
      • Non-Production-US1-002
      • Non-Production-US1-003
      • Non-Production-US1-004
      • Non-Production-US1-005
      • Non-Production-US1-006
      • Non-Production-US1-007
    • Canada
      • Production-CA1-002
      • Non-Production-CA1-002