DX SaaS AXA - Performance Degradation

Resolved
Resolved
After 1 day, 7 hours, and 4 minutes

We have monitored the service for stability and this incident shall now be closed.

Monitoring
After 1 day, 3 hours, and 5 minutes

We have identified the cause of the issue and have implemented a fix.

We will now monitor the service for stability and provide updates as soon as new information becomes available.

Identified
After 10 hours and 48 minutes

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

Investigating
After 3 hours and 40 minutes

We continue to investigate this issue. We will provide updates as more information becomes available.

Investigating

We are aware that there is no desymbolication data available for IOS crashes for DX App Experience Analytics sessions for customers provisioned on US infrastructure.

We are currently investigating the cause of this issue and will provide updates as new information becomes available.

The IOS crashes will still be reported and all other parts of the product are functional.

Began at:

Affected components
  • DX SaaS
    • DX Insights Platform
      • App Experience Analytics Console (AXA)